Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

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How Long Will it Take To Get My Package?

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How Do I Track My Order?

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Do I Need A Account To Place Order?

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FAQ Second Version

What Shipping Methods Are Available?

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How Long Will it Take To Get My Package?

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How Do I Track My Order?

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How Do I Place an Order?

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How Should I to Contact if I Have Any Queries?

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Do I Need an Account to Place an Order?

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FAQs

<p class=”p1″><span class=”s1″><b>A.</b> Yes, you need to register. Once you have registered, you will be able to access and make purchases or change your personal details. Once all details are submitted, you can now make your online purchase.</span></p>

<p class=”p1″><span class=”s1″><b>A.</b> Yes. Our online payment process is very secure since all information is highly encrypted and we guarantee security on both your purchases and of your data.</span></p>

<p class=”p1″><span class=”s1″><b>A.</b> Victoria Courts online Shopping is easy! Once you have found the product you want to buy, just follow the steps below:</span></p>

<ul class=”ul1″>
<li class=”li2″><span class=”s3″>Click on ‘add to cart’, to add this product to your cart,</span></li>
<li class=”li2″><span class=”s3″>Click on ‘cart’ in the top right corner,</span></li>
<li class=”li2″><span class=”s3″>Register/Login into your account by entering your email and password,</span></li>
<li class=”li2″><span class=”s3″>Enter your shipping/billing information,</span></li>
<li class=”li2″><span class=”s3″>Choose your preferred payment option,</span></li>
<li class=”li2″><span class=”s3″>Click on ‘Confirm order’ to proceed to the payment portal and complete your order.</span></li>
</ul>

<p class=”p1″ style=”text-align: left;”><span class=”s1″><b>A.</b> You can contact us through the <a href=”http://victoriacourts.co.ke/contact-us”><span class=”s2″>contact form </span></a>or call our Customer Service line on <span class=”Apple-converted-space”>  </span><strong>+ (254)700 707 707 or + (254)701 707 707</strong> </span></p>
<p class=”p1″ style=”text-align: left;”><span class=”s1″>between 9:00 am and 7:00 pm</span></p>

<p class=”p1″><span class=”s1″><b>A. </b>Please click </span><a href=”https://victoriacourts.co.ke/our-stores/”><span class=”s2″>here</span></a><span class=”s1″> to find our store locations.</span></p>

<p class=”p1″><span class=”s1″><b>A.</b> Please visit our sister company <a href=”http://victoriafurnitures.com” target=”_blank” rel=”noopener”>here</a> for office furniture</span></p>

<p class=”p1″><span class=”s1″><b>A.</b> Yes, you can. Please contact our </span><span class=”s2″>Customer care</span> <span class=”s1″>for details. Click <a href=”https://victoriacourts.co.ke/credit-facilities/”>here</a> for more details</span></p>

<p class=”p1″><span class=”s1″><b>A.</b> If you notice any damages on the delivered items conduct us as soon as possible. Send us complete details with photos so that we can ascertain the cause of the damages.</span></p>
<p class=”p1″><span class=”s1″>To request a replacement please use our </span><span class=”s2″>contact form </span><span class=”s1″>or call our Customer Service line on + (254)700 707 707 or + (254)701 707 707 between 9:00 am and 7:00pm</span></p>
<p class=”p2″><span class=”s1″>Please click </span><a href=”https://victoriacourts.co.ke/return-policy/”><span class=”s3″>here</span></a><span class=”s1″> to see our delivery and refund policy</span></p>

<p class=”p1″><span class=”s1″><b>A.</b> We try to replace the wrong item as soon as possible without extra charge. You can request the change through the use of our </span><span class=”s2″>contact form </span><span class=”s1″>or + 254 700 707 707 or + 254 701 707 707 between 9:00 am and 6:00pm. </span></p>
<p class=”p1″><span class=”s1″>Please click </span><a href=”https://victoriacourts.co.ke/return-policy”><span class=”s3″>here</span></a><span class=”s1″> to see our delivery and refund policy</span></p>

<p class=”p1″><span class=”s1″><b>A.</b> You will find all the information in the link: </span><span class=”s2″><a href=”https://victoriacourts.co.ke/privacy-policy/”>Privacy Policy</a>.</span></p>

<p class=”p1″><span class=”s1″><b>A.</b> </span><span class=”s2″>Please find below the list of available payment methods</span></p>

<ul class=”ul1″>
<li class=”li2″><span class=”s1″>Cheque</span></li>
<li class=”li2″><span class=”s1″>EFT</span></li>
<li class=”li2″><span class=”s1″>RTGS </span></li>
<li class=”li2″><span class=”s1″>Credit/Debit cards</span></li>
<li class=”li2″><span class=”s1″>Mpesa,</span></li>
<li class=”li2″><span class=”s1″>Eazzypay.</span></li>
</ul>
<p class=”p1″><span class=”s2″>You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.</span></p>

A. We deliver from Monday to Saturday between 9:00 am to 5:00 pm For more details on delivery click <a href=”https://victoriacourts.co.ke/contact-us/”>here</a>

<p class=”p1″><span class=”s1″><b>A.</b> Yes, you can collect your products by yourself after purchase at our warehouse.</span></p>
<p class=”p1″><span class=”s1″>For more details on delivery click </span><a href=”https://victoriacourts.co.ke/contact-us/”><span class=”s2″>here</span></a></p>

<p class=”p1″><span class=”s1″><b>A.</b> Each and every member of our team is passionate about providing the best possible customer service. It’s something we pride ourselves on. We want you to have the very best experience, as well as receiving a product of the highest quality and reliability.</span></p>
<p class=”p1″><span class=”s1″>Whatever assistance you need, we’re happy to help. Please do not hesitate to contact us via </span><span class=”s2″>email, </span><span class=”s1″>Live Chat or call our </span><span class=”s2″>customer care </span><span class=”s1″>and we will do our best to advise you</span><span class=”s3″>.</span></p>

Ramadan Mubarak


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