FAQs

FAQs

A. Yes, you need to register. Once you have registered, you will be able to access and make purchases or change your personal details. Once all details are submitted, you can now make your online purchase.

A. Yes. Our online payment process is very secure since all information is highly encrypted and we guarantee security on both your purchases and of your data.

A. Victoria Courts online Shopping is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘add to cart’, to add this product to your cart,
  • Click on ‘cart’ in the top right corner,
  • Register/Login into your account by entering your email and password,
  • Enter your shipping/billing information,
  • Choose your preferred payment option,
  • Click on ‘Confirm order’ to proceed to the payment portal and complete your order.

A. You can contact us through the contact form or call our Customer Service line on   + (254)700 707 707 or + (254)701 707 707

between 9:00 am and 7:00 pm

A. Please click here to find our store locations.

A. Please visit our sister company here for office furniture

A. Yes, you can. Please contact our Customer care for details

A. If you notice any damages on the delivered items conduct us as soon as possible. Send us complete details with photos so that we can ascertain the cause of the damages.

To request a replacement please use our contact form or call our Customer Service line on + (254)700 707 707 or + (254)701 707 707 between 9:00 am and 7:00pm

Please click here to see our delivery and refund policy

A. We try to replace the wrong item as soon as possible without extra charge. You can request the change through the use of our contact form or + 254 700 707 707 or + 254 701 707 707 between 9:00 am and 6:00pm. 

Please click here to see our delivery and refund policy

A. You will find all the information in the link: Privacy Policy.

A. Please find below the list of available payment methods

  • Cheque
  • EFT
  • RTGS
  • Credit/Debit cards
  • Mpesa,
  • Eazzypay.

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

A. We deliver from Monday to Saturday between 9:00 am to 5:00 pm For more details on delivery click here

A. Yes, you can collect your products by yourself after purchase at our warehouse.

For more details on delivery click here

A. Each and every member of our team is passionate about providing the best possible customer service. It’s something we pride ourselves on. We want you to have the very best experience, as well as receiving a product of the highest quality and reliability.

Whatever assistance you need, we’re happy to help. Please do not hesitate to contact us via email, Live Chat or call our customer care and we will do our best to advise you.

Sign Up to get our product Updates!